FIELD SERVICE TECHNICIAN

Company: Loram
Location: Peoria
Posted on: October 2, 2024

Job Description:

Field Service Technician Job Description: The Field Service Technician role involves providing customer service and maintenance functions to Loram customers within a specific region. The technician is responsible for ensuring unit uptime meets customer expectations, which is critical to customer satisfaction, railroad fuel economy, and wheel/rail lifespan. Additionally, the technician will have the opportunity to receive a New Hire Training Incentive.

• Build customer and supplier relations for improved products and services
• Work with Sales Department to ensure customer expectations are met
• Service top of rail and gauge face lubricator units to specified guidelines
• Perform lubrication service program for railroad customers
• Manage inventory held on maintenance vehicle through company processes
• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns Requirements:
  • High School Diploma/ Equivalent
  • Maintain railroad safety training and certifications
  • Ability to obtain a CDL
  • Preferred: Associate degree in Electrical or Mechanical field, 1+ years of Field service experience with customer-facing role, 2+ years working in a railroad environment, Field service, and Basic computer skills Working Conditions:
    • 100% travel, using any method of transportation
    • Ability to lift and/or move up to 50 pounds
    • Variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Rev: October 2023

Keywords: Loram, Springfield , FIELD SERVICE TECHNICIAN, Professions , Peoria, Illinois