Technology Operations Manager - AvaStars

Location: Saint Louis
Posted on: November 18, 2024

Job Description:

General Purpose of the Position

The Technology Operations Manager is responsible for support, administration, maintenance & configuration of software and hardware technology for both Retail Interactive Kiosks and corporate business infrastructure.

Work with external partners to develop and administer IT/Technology systems

Help Manage Amazon AWS hosted services environment (AD, SQL, S3, Web, RenderFarm, Fulfillment, Admin, etc)

Develop and Manage Technology Service Desk operations for internal and retail business support. (Performs all help desk related activities.)

Help Manage communications systems (Office 365 / Google / Dropbox / etc).

Manage Astrix/Digium ? IP Phone System (including Retail Locations, Corporate, IVR, Mobile) & Phone lines

Manage Internet & Mobile Device phone/Data plans (Charter, Verizon, AT&T, Etc)

Manage Cloud Authentication System (Auth0) for Retail/Web/Mobile

Manage Logging System (Logentries.com)

Manage Internet Domains (GoDaddy) & SSL certs

Manage Corporate Infrastructure (Services/printers/etc)

Manage Avalara Avatax system

Manage SAmanage (IT Asset Management / Service Desk / Risk logging) system.

Engineering and Administration of IT/Technology systems, including hard disk image preparation, cloning, patching/updating, and configuring PCs/Devices and infrastructure

Assisting in the planning, preparing/stating, building, shipping, installation and support of Retail Interactive Kiosks.

Continuous learning by becoming highly knowledgeable about all of our entire infrastructure both local and in the cloud

Willingness to travel up to 15%

Will to perform duties beyond what is prescribed herein as required

Analyzing, troubleshooting, and repairing desktops, servers and network devices

Entering and resolve ?Service Desk? trouble tickets

Providing Technology Support as needed

Capture and create Knowledge Base information

Cataloging all IT Assets, agreements, etc?

Ability to lift up to 70 lbs.

Proficient in documenting work procedures

Excellent problem-solving, inter-personal, presentation and telephone skills

Ability to be self-sufficient and self-motivated

Training - schedules and/or assists in the development/delivery of training in the use of standard hardware and software for our store ambassadors.

Identify technology improvements and direction as directed by Management

Requirements

5+ Years of IT/Technology technical experience

Help Desk / Service Desk experience (ticketing systems, phone support, etc)

Small projects management experience

Microsoft Word, Excel, Powerpoint or equivalent communication tools

Experience installing, updating, customizing windows operating systems.

Powershell or scripting experience a plus.

IP Networking / Routing knowledge or experience

Prior experience managing people We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Springfield , Technology Operations Manager - AvaStars, IT / Software / Systems , Saint Louis, Illinois