Customer Service Representative - St. Peters
Company: Carshield
Location: Saint Peters
Posted on: May 9, 2024
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Job Description:
CarShield is a Best Place to Work, as voted by Glassdoor and the
St. Louis Business Journal. We are growing fast and looking to add
key talent to the team. We offer a competitive base compensation
and benefits package, including medical, dental, vision, life,
401k, and discounted tuition at Lindenwood University!We believe in
developing our people and getting results. When it comes to
leadership roles we believe in promoting from within, so you have
the opportunity to get to the next level of personal and
professional development. The only constant at CarShield is change
and growth!Why Work with CarShield?Competitive pay, with most
positions offering performance bonuses!Excellent medical coverage
with employer cost sharing.401k with employer match.Fitness
facilities and on-staff personal trainer and fitness
classes.Laid-back, but highly driven, work environment with the
best team in town.CarShield is seeking talent to join its growing
Customer Service team. This role is responsible for handling
incoming calls from existing customers, dealing with a wide variety
of customer issues. Successful candidates will have excellent
communication and customer service skills, strong work ethic, and
be motivated by goals and putting their problem-solving skills to
use!Reporting to the Customer Service Manager, this position is
responsible for:Answering inbound calls from existing
customers;Assisting customers with general inquiries, making
payments, and questions regarding claims;Handling customer concerns
and escalating issues as needed, ensuring all efforts are made to
retain existing customers;Working with finance and
administration;Maintaining a consistently positive attitude and
customer first approach to deliver stellar service to all
customers;Maintaining current knowledge of products and services
offered;Other tasks as assigned.Requirements for Customer Service
Representative:Ability to work on-site at our headquarters in St.
Peters, MO;Strong attention to detail and the ability to follow
directions;Ability to present oneself well over the phone;Excellent
customer service skills;Strong communication skills;Highly
coachable;Ability to effectively multi-task;1+ years' experience in
a call center environment;Basic computer and typing skills;Must be
able to be licensed by the State of Missouri (application process
and fee supported by company);Bilingual (English/Spanish) a
plus.Pay Rate and Benefits for Customer Service
Representative:$17-19/hour, plus performance bonus! (Average
-$20/hour)Group Insurance (Medical, Dental, Vision, Life,
etc.);401k with Employer Match;Paid Time Off at 6 months;Discounted
CarShield policies;Discounted Tuition at Lindenwood
University;Professional Development Opportunities;Basketball, table
tennis, billiards, and other recreation on-site;Gym facilities,
with the option to take classes led by on-staff personal trainer
(at St. Peters headquarters);And more!If you are looking to join a
company that will recognize your efforts, and help you progress in
your career, apply today!by Jobble
Keywords: Carshield, Springfield , Customer Service Representative - St. Peters, Hospitality & Tourism , Saint Peters, Illinois
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